Price :
12971
18879
Estimated Shipping Time: 5-7 Days
Product SKU: PTI-AMVS-PULSTRON
Applicable from 1ST April 2021
The Terms of Use, as
effective from 00:00 hours on 1ST April 2021, are available
Return Policy
This Returns Policy
(“Policy”) will govern request to return any of the product (“Product”)
purchased by buyer (referred to as “Buyer”, you, your, etc.) from any
third-party seller (“Seller”) using the Platform. For the purposes of this
Policy, the term Buyer and Seller are collectively referred to as “User”.
Will not be governed by this Policy and it
will be the responsibility of your logistics partner to settle any of the
above-mentioned concerns raised by you. You may contact your logistics service
provider for resolving the above issues. It is hereby clarified that we shall
not assume any responsibility for non- redressed of your issues by such
logistics partner.
Ø Clothing: 1 day (Business days) from the date of delivery of shipment.
Ø IT: 1 day (Business days) from the date of delivery of shipment.
Ø Phones: 1 day (Business days) from the date of delivery of shipment.
Ø Accessories and Consumer Electronics: 1 day (Business days) from the date of delivery of shipment.
Ø Household item: 1 day (Business days) from the date of delivery of shipment.
Ø Footwear: 1 day (Business
days) from the date of
delivery of shipment.
Ø Toys and Baby care: 1 day (Business days) from the date of delivery of shipment.
5. Your return request will either be approved or
rejected and the same will be communicated to you. If the
return request of the Buyer has been rejected due to the following reasons
that: (a) Buyer does not respond to the inquiry calls and/or calls made by us
to procure missing documentation and information; or (b) supportive documents
are insufficient, or Buyer is unable to provide sufficient proof in support of
the claim, Buyer may raise a new return request within ONE day (1) days from
the date of such rejection.
6. If products have any expiry related issue then
Seller/Vendor will be bear the cost.
If your return request
is approved, it shall be your sole responsibility to return the Product directly to the Seller. In all cases of Seller approved returns, refund will be
initiated to you. On all Seller approved returns, we undertake no guarantee as regards
return of monies or timeline for such return. In exceptional cases such as
fraud, deficiency in service, or any other circumstance which may affect the
user experience on the platform, we may on good faith basis and in our sole
discretion decide to pay the transaction amount for the disputed Product in the
absence of Seller approval of such returns. The said payment of transaction
amount shall be made to compensate for the inappropriate user experience.
In such exceptional cases covered in Para 5 above,
payment will be initiated to you within forty-eight (48) banking hours;
Upon receipt of
shipment from the Buyer, Seller can raise a dispute with respect to the
shipment within twenty-four (24) hours from receipt of the same, failing which
it shall be deemed as accepted by the Seller without any damage or fault. At
the time of raising a dispute, Seller will be required to provide documents/
proof in support of the claim, which include without limitation, images of the
returned product(s) indicating the issue in the shipment received. The images
need to clearly capture the following:
The Seller’s claim/ dispute will either be
approved or rejected and the same will be communicated to the Seller.
Any capitalized terms used herein this Policy
and not defined explicitly shall have the same meaning as defined in the Terms
of Use.
User agrees to be bound to any changes or
modifications made to this Policy as may be updated on the Platform, from time
to time or any additional terms that may be communicated to you, from time to
time.
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