Price :
1261₹
2359₹
Estimated Shipping Time: 7 days
Product SKU: EARBUD-UX-460-SHREETECH
Applicable from 1ST April 2021
The Terms of Use, as effective from 00:00
hours on 1ST April 2021, are available
Return Policy
This Returns Policy (“Policy”) will govern
request to return any of the product (“Product”) purchased by buyer (referred
to as “Buyer”, you, your, etc.) from any third-party seller (“Seller”) using
the Platform. For the purposes of this Policy, the term Buyer and Seller are
collectively referred to as “User”.
Will not be governed by this Policy and it will be the
responsibility of your logistics partner to settle any of the above-mentioned
concerns raised by you. You may contact your logistics service provider for
resolving the above issues. It is hereby clarified that we shall not assume any
responsibility for non- redressed of your issues by such logistics partner.
Ø Clothing: 1 day (Business days) from
the date of delivery of shipment.
Ø IT: 1 day (Business days) from
the date of delivery of shipment.
Ø Phones: 1 day (Business days) from
the date of delivery of shipment.
Ø Accessories
and Consumer Electronics: 1
day (Business days) from the date of delivery of shipment.
Ø Household
item: 1 day
(Business days) from the date of delivery of shipment.
Ø Footwear: 1 day (Business days) from
the date of delivery of shipment.
Ø Toys
and Baby care: 1 day
(Business days) from the date of delivery of shipment.
5. Your return request will either be approved or
rejected and the same
will be communicated to you.
If the return request of the Buyer has
been rejected due to the following reasons that: (a) Buyer does not respond to
the inquiry calls and/or calls made by us to procure missing documentation and
information; or (b) supportive documents are insufficient, or Buyer is unable
to provide sufficient proof in support of the claim, Buyer may raise a new
return request within ONE day (1) days from the date of such rejection.
6. If products have any expiry related issue then
Seller/Vendor will be bear the cost.
If your return request is approved, it shall
be your sole responsibility to return the Product directly to the Seller.
In all cases of Seller
approved returns, refund will be initiated to you.
On all Seller approved returns, we undertake
no guarantee as
regards return of monies or timeline for such
return.
In exceptional cases such as fraud, deficiency
in service, or any other circumstance which may affect the user experience on
the platform, we may on good faith basis and in our sole discretion decide to
pay the transaction amount for the disputed Product in the absence of Seller
approval of such returns. The said payment of transaction amount shall be made
to compensate for the inappropriate user experience.
In such exceptional cases covered in Para 5
above, payment will be initiated to you within forty-eight (48) banking hours;
Upon receipt of shipment from the Buyer,
Seller can raise a dispute with respect to the shipment within twenty-four
(24) hours from receipt of the same, failing which it shall be deemed as
accepted by the Seller without any damage or fault. At the time of raising a
dispute, Seller will be required to provide documents/ proof in support of the
claim, which include without limitation, images of the returned product(s)
indicating the issue in the shipment received. The images need to clearly
capture the following:
The Seller’s claim/ dispute will either be approved or rejected
and the same will be communicated to the Seller.
Any capitalized terms used herein this Policy and not defined
explicitly shall have the same meaning as defined in the Terms of Use.
User agrees to be bound to any changes or modifications made to
this Policy as may be updated on the Platform, from time to time or any
additional terms that may be communicated to you, from time to time.
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