Size : 24x20x36 Inch.
Tank Capacity : 45 Liter.
Motor : 230 Volt 1380 RPM.
Fan : 15" Semi Ex.
Fan Speed : 3 Speed.
Cooling Area : 300 Sq .Ft.
Applicable from 1ST October 2020
The Terms of Use, as effective from 00:00 hours on 1ST October
2020, are available
Return Policy
This Returns Policy (“Policy”) will govern request to return any
of the product (“Product”) purchased by buyer (referred to as “Buyer”, you,
your, etc.) from any third-party seller (“Seller”) using the Platform. For the
purposes of this Policy, the term Buyer and Seller are collectively referred to
as “User”.
- You
understand that we are an intermediary platform and will only be
responsible to mediate the return request raised by you with the Seller.
It shall be sole responsibility of the Seller to resolve the issues/
concerns raised by you in your return request. We shall not assume any
liability for any failure on the part of the Seller to resolve your issue.
- You may
raise a return request/ or your concerns on the Platform with respect to
any one of the following reasons:
- Product
with physical damage (if such damage is not in transit) or defective
Product;
- Warranty
issues with respect to the Product;
- Wrong
Product or Product not matching the description or specifications
mentioned on the listing page on the Platform;
- Part of
the order/ items are found to be missing (which is not due to logistics
reasons); or
- Issues
related to the quality of the Product delivered.
- Any return
request/ issues raised by you for any of the following reasons:
- Missing
Product or some items from the entire order placed found to be missing
due to reasons attributable to logistics provider;
- Damage to
the outer box delivered or Product damaged in transit; or
- Any other
logistics related issues.
Will not be governed by this Policy and it will
be the responsibility of your logistics partner to settle any of the
above-mentioned concerns raised by you. You may contact your logistics service
provider for resolving the above issues. It is hereby clarified that we shall
not assume any responsibility for non- redressed of your issues by such
logistics partner.
- Depending
on the category of Product, you can raise a return request for any of the
issues as set forth under point 2. above within the timelines prescribed
below:
Ø Clothing: 1 day (Business days) from
the date of delivery of shipment.
Ø IT: 1 day (Business days) from the date of delivery
of shipment.
Ø Phones: 1 day (Business days) from
the date of delivery of shipment.
Ø Accessories and Consumer Electronics: 1 day (Business days) from
the date of delivery of shipment.
Ø Home and Kitchen: 1 day (Business days) from
the date of delivery of shipment.
Ø Footwear: 1 day (Business days) from the
date of delivery of shipment.
Ø Toys and Baby care: 1 day (Business days) from
the date of delivery of shipment.
Ø Kirana/ Grocery: (Dairy, Bakery and Staples) 1 day (Business days)
from the date of shipment.
5.
Your return request will either be approved or rejected and the
same
will be communicated to you.
If the
return request of the Buyer has been rejected due to the following reasons
that: (a) Buyer does not respond to the inquiry calls and/or calls made by us
to procure missing documentation and information; or (b) supportive documents
are insufficient, or Buyer is unable to provide sufficient proof in support of
the claim, Buyer may raise a new return request within ONE day (1) days from
the date of such rejection.
6.
If products have any expiry related issue then
Seller/Vendor will be bear the cost.
If your return request is approved, it shall be your sole
responsibility
to return the Product directly to the Seller.
In all cases of Seller approved returns, refund will be initiated
to you.
On all Seller approved returns, we undertake no guarantee as
regards return of monies or timeline for such return.
In exceptional cases such as fraud, deficiency in service, or any
other circumstance which may affect the user experience on the platform, we may
on good faith basis and in our sole discretion decide to pay the transaction
amount for the disputed Product in the absence of Seller approval of such
returns. The said payment of transaction amount shall be made to compensate for
the inappropriate user experience.
In such exceptional cases covered in Para 5 above, payment will be
initiated to you within forty-eight (48) banking hours;
- from the
date of approval of the return request by us; or
- From the
date you confirm the dispatch of the Product from your shop/ designated
pick-up location; whichever is later.
Upon receipt of shipment from the Buyer, Seller
can raise a dispute with
respect to the shipment within twenty-four (24) hours from receipt of the same, failing which it shall be deemed as
accepted by the Seller without any damage or fault.
At the time of raising a dispute, Seller will be
required to provide documents/ proof in support of the claim, which include
without limitation, images of the returned product(s) indicating the issue in
the shipment received. The images need to clearly capture the following:
- the
Return ID;
- AWB
number of the shipment;
- issue
observed by Seller in the returned product;
- damages
to the returned product;
- brand
name/ manufacturer’s name of the returned product; and/or
- The IMEI
number (in case the product is a mobile phone);
The Seller’s claim/ dispute will either be
approved or rejected and the same will be communicated to the Seller.
Any capitalized terms used herein this Policy
and not defined explicitly shall have the same meaning as defined in the Terms
of Use.
User agrees to be bound to any changes or
modifications made to this Policy as may be updated on the Platform, from time
to time or any additional terms that may be communicated to you, from time to
time.
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