Applicable from 1ST
October 2020
The Terms of Use, as
effective from 00:00 hours on 1ST October 2020, are available
Return Policy
This Returns Policy
(“Policy”) will govern request to return any of the product (“Product”)
purchased by buyer (referred to as “Buyer”, you, your, etc.) from any
third-party seller (“Seller”) using the Platform. For the purposes of this
Policy, the term Buyer and Seller are collectively referred to as “User”.
- You understand that we are an
intermediary platform and will only be responsible to mediate the return
request raised by you with the Seller. It shall be sole responsibility of
the Seller to resolve the issues/ concerns raised by you in your return
request. We shall not assume any liability for any failure on the part of the
Seller to resolve your issue.
- You may raise a return request/
or your concerns on the Platform with respect to any one of the following
reasons:
- Product with physical damage
(if such damage is not in transit) or defective Product;
- Warranty issues with respect
to the Product;
- Wrong Product or Product not
matching the description or specifications mentioned on the listing page
on the Platform;
- Part of the order/ items are
found to be missing (which is not due to logistics reasons); or
- Issues related to the quality
of the Product delivered.
- Any return request/ issues
raised by you for any of the following reasons:
- Missing Product or some items
from the entire order placed found to be missing due to reasons
attributable to logistics provider;
- Damage to the outer box
delivered or Product damaged in transit; or
- Any other logistics related
issues.
Will
not be governed by this Policy and it will be the responsibility of your
logistics partner to settle any of the above-mentioned concerns raised by you.
You may contact your logistics service provider for resolving the above issues.
It is hereby clarified that we shall not assume any responsibility for non-
redressed of your issues by such logistics partner.
- Depending on the category of
Product, you can raise a return request for any of the issues as set forth
under point 2. above within the timelines prescribed below:
Ø
Clothing: 1 day (Business days) from the date of delivery
of shipment.
Ø
IT: 1 day (Business days) from the date of delivery
of shipment.
Ø
Phones: 1 day (Business days) from the date of delivery
of shipment.
Ø
Accessories and Consumer
Electronics: 1 day (Business days) from
the date of delivery of shipment.
Ø
Home and Kitchen: 1 day (Business days) from the date of delivery
of shipment.
Ø
Footwear: 1 day (Business days) from the date of delivery of
shipment.
Ø
Toys and Baby care: 1 day (Business days) from the date of delivery
of shipment.
5.
Your return request will
either be approved or rejected and the same
will be communicated to you.
If the return request of
the Buyer has been rejected due to the following reasons that: (a) Buyer does
not respond to the inquiry calls and/or calls made by us to procure missing
documentation and information; or (b) supportive documents are insufficient, or
Buyer is unable to provide sufficient proof in support of the claim, Buyer may
raise a new return request within ONE day (1) days from the date of such
rejection.
If your return request
is approved, it shall be your sole responsibility
to return the Product
directly to the Seller.
In all cases of Seller
approved returns, refund will be initiated to you.
On all Seller approved
returns, we undertake no guarantee as
regards return of monies
or timeline for such return.
In exceptional cases such
as fraud, deficiency in service, or any other circumstance which may affect the
user experience on the platform, we may on good faith basis and in our sole
discretion decide to pay the transaction amount for the disputed Product in the
absence of Seller approval of such returns. The said payment of transaction
amount shall be made to compensate for the inappropriate user experience.
In such exceptional
cases covered in Para 5 above, payment will be initiated to you within
forty-eight (48) banking hours;
- from the date of approval of
the return request by us; or
- From the date you confirm the
dispatch of the Product from your shop/ designated pick-up location;
whichever is later.
Upon
receipt of shipment from the Buyer, Seller can raise a dispute with respect to
the shipment within twenty-four (24) hours from receipt of the same, failing which it shall be deemed as
accepted by the Seller without any damage or fault.
At
the time of raising a dispute, Seller will be required to provide documents/
proof in support of the claim, which include without limitation, images of the
returned product(s) indicating the issue in the shipment received. The images
need to clearly capture the following:
- the Return ID;
- AWB number of the shipment;
- issue observed by Seller in
the returned product;
- damages to the returned
product;
- brand name/ manufacturer’s
name of the returned product; and/or
- The IMEI number (in case the
product is a mobile phone);
The
Seller’s claim/ dispute will either be approved or rejected and the same will
be communicated to the Seller.
Any
capitalized terms used herein this Policy and not defined explicitly shall have
the same meaning as defined in the Terms of Use.
User
agrees to be bound to any changes or modifications made to this Policy as may
be updated on the Platform, from time to time or any additional terms that may
be communicated to you, from time to time.
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