Applicable from 1ST April 2021
This Returns Policy (“Policy”) will govern request to return any of the product (“Product”) purchased by buyer (referred to as “Buyer”, you, your, etc.) from any third-party seller (“Seller”) using the Platform. For the purposes of this Policy, the term Buyer and Seller are collectively referred to as “User”.
Will not be governed by this Policy and it will be the responsibility of your logistics partner to settle any of the above-mentioned concerns raised by you. You may contact your logistics service provider for resolving the above issues. It is hereby clarified that we shall not assume any responsibility for non- redressed of your issues by such logistics partner.
Ø Clothing: 1 day (Business days) from the date of delivery of shipment.
Ø IT: 1 day (Business days) from the date of delivery of shipment.
Ø Phones: 1 day (Business days) from the date of delivery of shipment.
Ø Accessories and Consumer Electronics: 1 day (Business days) from the date of delivery of shipment.
Ø Home and Kitchen: 1 day (Business days) from the date of delivery of shipment.
Ø Footwear: 1 day (Business days) from the date of delivery of shipment.
Ø Toys and Baby care: 1 day (Business days) from the date of delivery of shipment.
Ø Kirana/ Grocery: (Dairy, Bakery and Staples) 1 day (Business days) from the date of shipment.
5. Your return request will either be approved or rejected and the same
will be communicated to you.
If the return request of the Buyer has been rejected due to the following reasons that: (a) Buyer does not respond to the inquiry calls and/or calls made by us to procure missing documentation and information; or (b) supportive documents are insufficient, or Buyer is unable to provide sufficient proof in support of the claim, Buyer may raise a new return request within ONE day (1) days from the date of such rejection.
6. If products have any expiry related issue then Seller/Vendor will be bear the cost.
If your return request is approved, it shall be your sole responsibility
to return the Product directly to the Seller.
In all cases of Seller approved returns, refund will be initiated to you.
On all Seller approved returns, we undertake no guarantee as
regards return of monies or timeline for such return.
In exceptional cases such as fraud, deficiency in service, or any other circumstance which may affect the user experience on the platform, we may on good faith basis and in our sole discretion decide to pay the transaction amount for the disputed Product in the absence of Seller approval of such returns. The said payment of transaction amount shall be made to compensate for the inappropriate user experience.
In such exceptional cases covered in Para 5 above, payment will be initiated to you within forty-eight (48) banking hours;
Upon receipt of shipment from the Buyer, Seller can raise a dispute with respect to the shipment within twenty-four (24) hours from receipt of the same, failing which it shall be deemed as accepted by the Seller without any damage or fault.At the time of raising a dispute, Seller will be required to provide documents/ proof in support of the claim, which include without limitation, images of the returned product(s) indicating the issue in the shipment received. The images need to clearly capture the following:
The Seller’s claim/ dispute will either be approved or rejected and the same will be communicated to the Seller.
User agrees to be bound to any changes or modifications made to this Policy as may be updated on the Platform, from time to time or any additional terms that may be communicated to you, from time to time.