MistriChacha.com and its mobile application platform (each a “Platform”) is a
platform which allows the users to communicate with each other directly either
through direct messaging or through the mobile application itself without any
kind of intervention from Mistri Chacha. Mistri Chacha recognizes the
importance of privacy as well as the importance of maintaining the
confidentiality of personal information. This Privacy Policy applies to all
products and services provided by Mistri Chacha and sets out how Mistri Chacha
may collect, use and disclose information in relation to Users of the Platform.
User
may use Mistri Chacha's services and products via a mobile device either
through mobile applications or mobile optimized websites. This Privacy Policy
also applies to such use of Mistri Chacha’s services and products.
All
capitalized terms not defined in this document shall have the meanings ascribed
to them in the Terms of Use of the Platform, which can be found here.
Contracting entity shall be Lockene Private Limited (herein after referred to
as ‘Mistri Chacha’ or ‘us’ or ‘our’).
a.
User(s) privacy is
important to Mistri Chacha and Mistri Chacha have taken steps to ensure that Mistri
Chacha do not collect more information from User than is necessary for Mistri
Chacha to provide User(s) with Mistri Chacha’s services and to protect User(s)
account.
b.
Information including,
but not limited to, User name, address, phone number, fax number, email
address, gender, date and/or year of birth and user preferences
("Registration Information") may be collected at the time of User
registration on the Platform.
c.
In connection with any
communication or transaction and payment services or any other services that
you may avail using the Platform, information, including but not limited to,
bank account numbers, billing and delivery information, credit/debit card
numbers and expiration dates and tracking information from cheques or money
orders ("Account Information") may be collected, among other things,
to facilitate the sale and purchase as well as the settlement of purchase price
of the products or services transacted on or procured through the Platform.
d.
Mistri Chacha record and
retain details of Users’ activities on the Platform. Information relating to
communication or transactions including, but not limited to, the types and
specifications of the goods, pricing and delivery information, any dispute
records and any information disclosed in any communication forum provided by us
and/or other affiliated companies of Mistri Chacha (“Activities Information”)
may be collected as and when the communication and / or transactions are
conducted through the Platform.
e.
Mistri Chacha record and
retain records of Users’ browsing or buying activities on Platform including
but not limited to IP addresses, browsing patterns and User behavioral
patterns. In addition, we gather statistical information about the Platform and
visitors to the Platform including, but not limited to, IP addresses, browser
software, operating system, software and hardware attributes, pages viewed,
number of sessions and unique visitors (together "Browsing
Information").
f.
Registration
Information, Account Information, Activities Information, and Browsing
Information are collectively referred to as User Data.
g.
It is mandatory for Users
of the Platform to provide certain categories of User Data (as specified at the
time of collection). In the event that Users do not provide any or sufficient
User Data marked as mandatory, Mistri Chacha may not be able to complete the
registration process or provide such Users with Mistri Chacha’s products or
services.
If you provide any User Data to Mistri Chacha, you are deemed to
have authorized Mistri Chacha to collect, retain and use that User Data for the
following purposes:
a.
Verification of User’s
identity;
b.
processing User’s
registration as a user, providing User with a log-in ID for the Platform and
maintaining and managing User’s registration;
c.
providing User with
customer service and responding to User(s) queries, feedback, claims or
disputes;
d.
to facilitate
communication between Users on the Platform and / or processing Users
transactions on the Platform;
e.
performing research or
statistical analysis in order to improve the content and layout of the
Platform, to improve Mistri Chacha’s product offerings and services and for
marketing and promotional purposes;
f.
subject to applicable
law, Mistri Chacha (including our affiliated companies and their designated
Service Providers may use User’s name, phone number, residential address, email
address, fax number and other data ("Marketing Data") to provide
notices, surveys, product alerts, communications and other marketing materials
to User(s) relating to products and services offered by Mistri Chacha or Mistri
Chacha’s affiliated companies;
g.
if User voluntarily
submit any User information or other information to the Platform for
publication on the Platform through the publishing tools, then Users are deemed
to have given consent to the publication of such information on the Platform;
and
h.
making such disclosures
as may be required for any of the above purposes or as required by law,
regulations and guidelines or in respect of any investigations, claims or
potential claims brought on or against us or against third parties.
a.
User further agrees that
Mistri Chacha may disclose and transfer User Data to third party service
providers (including but not limited to data entry, database management,
promotions, products and services alerts, delivery services, payment extension
services, authentication and verification services and logistics services)
("Service Providers"). These Service Providers are under a duty of
confidentiality to Mistri Chacha and are only permitted to use User Data in
connection with the purposes specified in clause 2 herein above.
b.
User(s) agree that Mistri
Chacha may disclose and transfer User Data to Mistri Chacha’s affiliated
companies and/or their designated Service Providers.
c.
When necessary Mistri
Chacha may also disclose and transfer User Data to our professional advisers,
law enforcement agencies, insurers, government and regulatory and other
organizations.
d.
Any User Data supplied
by User will be retained by Mistri Chacha and will be accessible by our
employees, any Service Providers engaged by Mistri Chacha and third parties
referred to in clause 3 herein, for or in relation to any of the purposes
stated in Clause 2 herein above.
e.
All voluntary
information uploaded by you on the Platform (including without limitation
information about your products, images, remarks, feedbacks etc.) may be made
publicly available on the Platform and therefore accessible by any internet
user. Any voluntary information that User disclose to Mistri Chacha becomes
public information and User relinquishes any proprietary rights (including but
not limited to the rights of confidentiality and copyright) in such
information. User should exercise caution when deciding to include personal or
proprietary information in the voluntary information that User submits to Mistri
Chacha or uploads on the Platform.
f.
Mistri Chacha may share
User Data with third parties, including without limitation, banks, financial
institutions, credit agencies, or vendors to enable such third parties to offer
their products or services to such Users. While Mistri Chacha shall endeavor to
have in place internal procedures to keep User Data secured from intruders,
there is no guarantee that such measures/procedures can eliminate all of the
risks of theft, loss or misuse.
g.
Mistri Chacha may
establish relationships with other parties and websites to offer User the
benefit of products and services which Mistri Chacha does not offer. Mistri
Chacha may offer you access to these other parties and/or their websites. This
Privacy Policy does not apply to the products and services enabled or
facilitated by such third parties. The privacy policies of those other parties
may differ from Mistri Chacha, and Mistri Chacha has no control over the
information that User may submit to those third parties. User should read the
relevant privacy policy for those third parties before responding to and
availing any offers, products or services advertised or provided by those third
parties.
Under the applicable laws, User has the right of access to
personal information held by Mistri Chacha and to request updating / correcting
the information.
Mistri Chacha uses "cookies" to store specific
information about User and track User(s) visits to the Sites. A
"cookie" is a small amount of data that is sent to User’s browser and
stored on User’s device. If User does not deactivate or erase the cookie, each
time User uses the same device to access the Platform, our services will be
notified of User visit to the Platform and in turn Mistri Chacha may have
knowledge of User visit and the pattern of User’s usage.
Generally, Mistri Chacha use cookies to identify User and enable Mistri
Chacha to I) access User’s Registration Information or Account Information so
User do not have to re-enter it; ii) gather statistical information about usage
by Users; iii) research visiting patterns and help target advertisements based
on User interests; iv) assist Mistri Chacha’s partners to track User visits to
the Platform and process orders; and v) track progress and participation on the
Platform.
User can determine if and how a cookie will be accepted by
configuring the browser which is installed in User’s device. If User chooses,
User can change those configurations. If User rejects all cookies by choosing
the cookie-disabling function, User may be required to re-enter information on
the Platform more often and certain features of the Platform may be
unavailable.
The Platform and its contents are not targeted to minors (those
under the age of 18). However, Mistri Chacha have no way of distinguishing the
age of individuals who access our Platform. If a minor has provided Mistri Chacha
with personal information without parental or guardian consent, the parent or
guardian should contact Mistri Chacha’s Legal Department at the address set out
in clause 9 below to remove the information.
Mistri Chacha employs commercially reasonable security methods to
prevent unauthorized access to the Platform, to maintain data accuracy and to
ensure the correct use of the information Mistri Chacha hold. No data
transmission over the internet or any wireless network can be guaranteed to be
perfectly secure. As a result, while Mistri Chacha tries to protect the
information Mistri Chacha hold, Mistri Chacha cannot guarantee the security of
any information the User transmits to Mistri Chacha and Users do so at their
own risk.
Any changes to this Privacy Policy will be communicated by us
posting an amended and restated Privacy Policy on the Platform. Once posted on
the Platform the new Privacy Policy will be effective immediately. Your
continued use of the Platform shall be deemed to be your acceptance to the
provisions of the Privacy Policy. User agree that any information Mistri Chacha
hold about User (as described in this Privacy Policy and whether or not
collected prior to or after the new Privacy Policy became effective) will be
governed by the latest version of the Privacy Policy.
9. GRIEVANCE OFFICER
·
In accordance with Information Technology Act 2000 and rules made
there under, the name and contact details of the Grievance Officer are provided
below:
Rakesh Pandey.
Customer Service